Updated: February 27th, 2024

Strategies To Transform Dental Practice into Efficient, Revenue-Generating Machine:

Whether you are a solo practitioner or have multiple successful locations this guide is meant to help you improve your Dental Practice. These strategies are aimed at helping dental professionals maximize their practice’s efficiency and revenue potential.


Assess Current Processes: Evaluate existing workflows to identify inefficiencies and areas for improvement.

Implement Technology: Utilize modern dental software and tools to automate tasks and streamline operations.

Staff Training: Invest in training staff to ensure they are proficient with new technologies and processes.

Patient Experience: Focus on enhancing the patient experience to improve satisfaction and retention.

Financial Management: Adopt robust financial practices to track performance and optimize profitability.

Continuous Improvement: Regularly review and refine processes to maintain a high level of efficiency.


Assess Current Processes

Coming March 2024.

Check our website back for up-to-date methods to assess your Practice’s current processes.


Implement Technology

Popular Dental EMR Software

The most common dental software used in small dental offices includes:

These software solutions help dental practices manage their operations more efficiently and enhance patient care.

Communications & Phones

Make sure your phone system has the following features:

The following phone systems provide the necessary tools for Dental Practices and have the features we recommend.


Staff Training

Typical Dental Practice Organizational Chart

This is a picture of a PowerPoint for Dental Practice Organization Chart.
This chart reflects a typical hierarchy in a dental office, with the Dental Practice Manager at the top overseeing the business aspects. The Office Manager supervises administrative staff, while clinical staff report to the Dentist. The Dental Office Coordinator works under the Office Manager and oversees the Medical Biller. The Dental Assistant, who may have an RDA under them, and the Dental Hygienist provide clinical support to the Dentist. Please note that the exact structure can vary depending on the size and specific needs of the practice.

Download Sample Org Chart:

Dental Practice Job Positions

Small dental practices often require multiple roles with clear responsibilities to function.

Dental Assistant: Assists the dentist during procedures and takes care of patient preparation and documentation.

Dental Assistant Responsibilities:

Dental Hygienist: Provides preventive oral care under a dentist’s supervision and educates patients on maintaining good oral health.

Medical Biller: Handles the billing process, including submitting claims to insurance companies and managing patient invoices.

Medical Receptionist: Manages front desk duties such as scheduling appointments, greeting patients, and maintaining records.

Office Manager: Oversees the administrative operations of the practice, including staff management and financial oversight.

Dental Office Coordinator: Coordinates office activities and works closely with patients to ensure a smooth visit.

Dental Practice Manager: Responsible for the business aspects of the practice, including marketing, staffing, and financial management.

Registered Dental Assistant (RDA): A certified assistant with additional responsibilities and qualifications.

These roles are essential for the daily function and success of a dental practice. Depending on the size of the practice you may or may not be able to require or be able to afford paying full-time salaries for all these roles. 

In this case, we recommend assigning the duties and responsibilities of multiple roles to an employee. This way your dental practice will have a Medical Biller and Office Manager who for the time being may be the same person. However, if your dental practice grows, you would simply separate the role to a new person. 

Positions Which May Easily Be Outsourced

Common job positions frequently outsourced to the Philippines In the dental sectors, include:

Medical Receptionist –> Dental Virtual Assistant

Using modern technology phone calls to your office in the US can be handled anywhere in the world without sacrificing call quality or patient satisfaction. Tasks such as scheduling, rescheduling or canceling appointments can be performed overseas. This allows your in-office Receptionist to focus on serving patients during their appointments.

Virtual Receptionists are not interrupted by in-person patients or staff and can focus 100% of their attention on helping your patients over the phone. Additionally, with fewer interruptions and multitasking, Dental Virtual Receptionists will be sure to update your EMR adding detailed notes regarding the call and scheduling appointments accurately in the exact way your office requires.

Bookkeeping

In our paperless world, it is easier than ever to perform Bookkeeping & Accounting tasks outside of your office. Outsourced Bookkeepers can make sure your books are organized and updated on an as-needed basis. They can generate reports for you and email them to you on a set schedule so that you are always in the know of what is happening with your practice.

Insurance Verification / Pre-Authorizations

IV is another position that can be quickly outsourced. As long as you are running a paperless practice and all dental records are available in the EMR, Virtual Assistants are trained to do US Insurance Verification and Pre Authorization processes.

Billers

While you may think that Dental Billing is a highly skilled job, there are plenty of Philippines Dental Billers who have worked for Dental Practices, Billing Companies and even Insurance Carriers in the capacity of a Virtual Dental Biller.  


Work Checklist for Dental Receptionist

Here’s a daily checklist for a Dental Receptionist to ensure all tasks are completed efficiently:

Dental Receptionist Checklist

Insurance Verification Checklist


Patient Experience

Coming March 2024.

Check our website back for up-to-date methods to assess your Practice’s current processes.


Financial Management

KPI’s Every Dental Practice Should Track

Experts recommend that dental offices track several Key Performance Indicators (KPIs) to gauge their performance and profitability effectively. Some of the popular, simple KPIs include:

These KPIs provide insights into different aspects of the practice’s performance and can help in making informed decisions to optimize operations and increase profitability. It’s important to regularly monitor and analyze these metrics to ensure the dental practice is on track to meet its financial and operational goals.

Best Practices To Track Performance & Profitability of Dental Offices

To track performance and profitability, dental offices can implement the following financial practices:

  1. Hire a Financial Expert: Engage someone with specific dental practice expertise to manage finances effectively.
  2. Use Dental Accounting Software: Implement specialized software to streamline financial tracking and reporting.
  3. Monitor Key Performance Indicators (KPIs): Regularly track KPIs such as production, collections, and overhead to gauge financial health.
  4. Set Smart Fees and Salaries: Establish competitive pricing and fair compensation to balance revenue and expenses.
  5. Invest Wisely: Allocate funds to areas that will likely increase revenue, such as technology upgrades or marketing.
  6. Minimize Overhead: Review and reduce unnecessary expenses to save money and increase profit margins⁴.
  7. Benchmarking: Compare your practice’s financial metrics with industry standards to identify areas for improvement.

These practices help dental offices maintain a clear picture of their financial status, enabling informed decisions to boost profitability and growth.

Decision to Hire RCM Company

Coming March 2024.

Check our website back for up-to-date methods to assess your Practice’s current processes.

How Much Do RCM Companies Cost?

The cost of Revenue Cycle Management (RCM) services can vary widely based on several factors, including the size of the practice, the volume of claims, and the complexity of services required. Here are some general pricing structures that RCM companies may use:

These are average estimates and actual prices can differ based on the specific needs and services required by a dental practice. It’s always best to request detailed quotes from multiple RCM providers to compare and understand the full scope of their pricing.


Continuous Improvement

Further Education Materials

Here are some recommendations for podcasts and books that focus on improving dental office efficiencies in 2024:

Podcasts:

Books:

Dental Industry Events in 2024:

Industry Reports:

These resources can provide valuable insights and strategies to help dental offices improve their operations and patient care in 2024.

We hope you found this material helpful and welcome any feedback you may have. Please use the form below to let us know what you would like us to add to this Dental Office Best Practices Manual.

Feedback

Use this form to provide feedback and join our mailing list.