Remote Medical Assistants for Medical Professionals

Our assistants unlock new levels of productivity for doctors, office managers, nurses, and medical service providers. 

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How Can We Help

Administrative Tasks

Outsource administrative tasks to your Remote Assistant to ensure that the rest of your staff has adequate support, so they can focus on business-growing activities.

Prior Authorizations

Many of our Remote Medical Assistants have previously worked for major US insurance providers, including handling their customer service and Prior Authorizations.

Patient Communication

Answering phone calls: Handling inquiries, taking messages, forwarding calls. Customer support: Assisting customers via email, chat, or phone. Drafting correspondence: Composing emails, letters, memos, or reports.

Billing & Collections

We have partnered with industry leading RCM and billing companies to maximize billing reimbursements and reduce the time to collect.

Medical Scribe

We'll handle the note-taking and documentation tasks for your Physicians, Doctors and Nurses.

Project Management

Task coordination: Organizing and assigning tasks to team members, tracking progress. Document management: Creating, editing, and sharing documents within project teams

Why Hello Viki

Free Trial, No Contracts

Try our Remote Medical Assistant service and if you are not 100% satisfied with the service, pay nothing.

Certified HIPAA Compliance

All of our Remote Medical Assistant receive training on proper privacy practices and complete a HIPAA training program.

Use Your Own EMR/EHR

Your Remote Medical Assistant will be trained to use the EMR/EHR your office already uses. We provide additional training to ensure our VA's are familiar with your software.

VA Onboarding & Training

We'll train your chosen Remote Medical Assistant on all your systems and processes, so you can focus on your other priorities.

US Based Management

Benefit from a team that understands your market inside out. Our US-based management and support staff ensure a seamless, culturally aligned service experience from around the world.

Work With The Same VA

We ensure consistency by matching you with a specific Remote Medical Assistant for a long-term working arrangement.

Spend less, make more money.

Reduce operating costs and increase your bottom line by outsourcing to our skilled and experienced medical front desk specialists. We'll provide efficient and effective support, freeing up your staff and ensuring your patients receive the best care possible.

EMR/EHR We Work With

How It Works

1. Discovery Call

Submit some basic details about your ideal assistant, sign up today, and conduct interviews.

2. Screening and Onboarding

Get matched with your Remote Medical Assistant and conduct interviews. We train our Remote Medical Assistant so that you don’t have to. All job responsibilities are streamlined and monitored by a dedicated onboarding manager.

3. Breathe a sigh of relief

Start delegating to your Remote Medical Assistant, and reaping the rewards of the additional time you now have to do what is important to you and enjoy unparalleled patient service that is monitored and consistently improved through training.

Don't Take it from Us...

Bryant M.

"Hiring an Assistant from HelloViki has been one of my best decisions so far. I now have more time to spend with my children while I'm assured that my inbox is being taken care of. "

Abby H.

"HelloViki is one of the best investments I have ever made. I've been very pleased with the results have spent a great deal of time working on the big picture while my assistant takes care of the details."

Niels D.

"I appreciate the value a HelloViki VA can bring to a business. The VA's of HelloViki are very understanding and well trained in multiple skillsets, making them indispensable."

Diana J.

"I've never really heard about VA's before I started my business then I found HelloViki. The recruitment process is realy easy. If I have any questions, it's easy to reach somebody and everybody that I deal with is very nice . There's only so much that I can do and I wanted to be able to have over a lot of my process-driven work that's super time consuming. I'm really happy with my VA and look forward to growing my business futher."

Daniel L.

"I am truly satisfied with the VA experience from HelloViki. I can now focus my energy on more strategic business thinking while the details are being managed by my VA's. Thank you!"

Amy M.

"I cannot recommend HelloViki more highly. Once you have their support for a few tasks, you will wonder how you got along without them."

Jason M.

"Working with HelloViki has given our small and rapidly growing business the ability to move faster while simultaneously freeing up many hours a week. As a result, we can now focus on our strategy. The HelloViki team will be a significant contributing factor to our future success."

Cameron P.

"I have enjoyed my HelloViki experience. From the very first interaction that I had with my account manager. It became clear to me that HelloViki has a large staff of professionals that can handle every need that a small business has. The next day I was assigned a VA with strong English skills. We took a very brief phone conference where I listened intently for his strength of the language, it was very strong. He started right away building out plans and even bringing brilliant ideas to the table. I am sure now that a VA, specifically a VA from HelloViki is essential for every small business."

Secure & Trusted Payment Options

Feel secure by paying a United States-based company using safe and secure payment options.


Can your virtual assistants work with my existing EMR/EHR system and do you ensure the privacy and security of medical and legal records?

Yes, HelloViki’s Remote Medical Assistant are experienced in EMR/EHR systems. They are trained, have undergone HIPAA training and ready to handle health records, ensuring accurate data and compliance with HIPAA regulations.

Supervisors regularly check service quality to give providers peace of mind. They report frequently, ensuring that your EHR processes are safe and handled by experts.

Once I decide who to hire, how soon can they start?

In as little as 24 hours after the completion of your Intro Call, we’ll take you through a Strategy Map with the proposed Remote Medical Assistant Recruitment Strategy. As soon as you have approved everything and you’re all set up as a client, it’ll take 1-3 days to recruit a Remote Medical Assistant (recruitment time will depend on the role, please indicate to us if you require someone urgently).

What are the typical tasks that virtual medical assistants can assist with?

HelloViki’s virtual assistants cover a wide spectrum of roles in provider practices to make life easier for medical professionals. Patient Coordinators manage appointments and inquiries. Medical Scribes document patient encounters and maintain records. Medical Triage Specialists provide urgent patient guidance. Front Desk Administrators handle scheduling and records. Bilingual Service Facilitators bridge language gaps. They also excel in Remote Patient Monitoring.

What if I’m too overwhelmed to train someone?

That happens. Fortunately, we can pair you with a Virtual Assistant who is already trained in the skills you need. Of course, you will have to show them the ropes of your specific business, but the good news is that they’ve already done similar work for other clients and they have a ton of experience in serving clients remotely.

How are billing and collections handled to ensure accuracy and compliance?

-Start by accurately recording all billable transactions. This includes sales invoices, service charges, subscription fees, etc. -Have clear policies regarding payment terms, late fees, and collection procedures. Communicate these policies to customers upfront. -Conduct regular audits of billing and collections processes to identify any discrepancies or areas for improvement. This helps ensure accuracy and compliance with internal policies and external regulations -Maintain accurate records of all billing and collections activities, including invoices, payment receipts, correspondence with customers, and any agreements or contracts related to collections.

What happens if I am not satisfied with my virtual assistant’s performance?

We do our best to ensure your match is suited to you, your practice, and your needs. If you find a match isn’t suitable, HelloViki will re-match you to a better fit.

What is the process to integrate a virtual assistant into my practice?

We have a successful 3-step process that gets your VA integrated into your practice quickly and efficiently.

Will my virtual assistant be working on the weekend or national holiday?

Absolutley. We will be happy to help you when you have a tight project deadline or anything similar to it. Since our normal working days are Monday through Friday, please just inform your VA if you want them to work on the weekend.

Can I track the hours my virtual assistant spend?

We have an excellent time tracking software, you can monitor even a minute your dedicated virtual assistant spend. Also, you will be provided an account manager who will also monitor and update the status for you.

Schedule Intro Call

Schedule a quick 20 minute call to claim your Free Trial.

  • No obligation!
  • No high pressure!
  • We will answer any questions you may have.