Hire the Top 3% of Medical Virtual Assistants.

Hello Viki is an exclusive network of top Medical Virtual Assistants in the world. Successful medical providers hire Hello Viki for their most important work.

How Our Medical Virtual Assistants Help Your Medical Practice

Successful medical providers hire Hello Viki’s Medical Virtual Assistants to handle a variety of work. Hello Viki focuses on patient satisfaction while reducing costs.

Why Hello Viki

Top 3% Talent

Only the top 3% of applicants pass our rigorous test and vetting process to become a medical virtual assistant.

Medical virtual assistant with headset working diligently at a computer, showcasing efficient healthcare administrative support

Dedicated Account Manager

Each medical practice is matched with a Dedicated Account Manager who will guide you through the selection and onboarding process. Your Dedicated Account Manager will be responsible for monitoring your Medical Virtual Assistant’s work ensuring quality and patient satisfaction.

Advantages of Medical Virtual Assistant

Medical virtual assistants (MVAs) offer several advantages to healthcare providers and medical practices, which include:

  1. Increased Efficiency: MVAs can handle a wide range of administrative tasks such as scheduling appointments, managing emails, handling patient queries, and updating medical records. This frees up medical staff to focus more on patient care.
  2. Cost-Effectiveness: Hiring a virtual assistant can be more affordable than employing full-time staff. It reduces the need for additional office space, equipment, and other overhead costs associated with in-house employees.
  3. Flexibility: MVAs can work according to the specific needs of the practice. They can provide support outside of regular office hours, ensuring continuous patient engagement and support.
  4. Improved Patient Satisfaction: By efficiently managing administrative tasks, MVAs contribute to smoother patient experiences. They help in reducing wait times for appointments, answering queries promptly, and ensuring that patient records are up-to-date.
  5. Scalability: Medical practices can easily scale their virtual assistance according to their changing needs, without the complexities of hiring and training additional in-house staff.
  6. Specialized Skills: Many MVAs come with specialized skills in medical billing, coding, transcription, and other specific areas, which can be particularly beneficial for practices needing such expertise.
  7. Enhanced Organization: MVAs help in keeping the practice organized by managing calendars, patient records, and other essential documents. This leads to better overall management and organization of the practice.
  8. Data Security and Compliance: Professional MVAs are trained to comply with healthcare regulations like HIPAA, ensuring patient data is handled securely and confidentially. We are also happy to sign a Business Associate Agreement.
  9. Reduced Administrative Burden: By taking over routine administrative tasks, MVAs alleviate the workload of medical professionals, allowing them to devote more time to patient care and other critical functions.
  10. Access to Global Talent Pool: MVAs can be hired from a global pool of talent, providing access to a diverse range of skills and experiences.

Medical Virtual Assistants can significantly enhance the operational efficiency, patient experience, and overall management of a medical practice while being cost-effective and flexible.

Hiring a Medical Virtual Assistant

Transform Your Medical Practice with a Skilled Medical Virtual Assistant

In today’s fast-paced medical environment, efficiency and quality patient care are paramount. Hiring a Medical Virtual Assistant (MVA) from our team can revolutionize the way your healthcare practice operates. Our MVAs are not just administrative professionals; they are a crucial extension of your medical team, dedicated to enhancing both operational efficiency and patient satisfaction.

Delegate Routine Tasks to Focus on Patient Care

Delegating routine tasks to a Medical Virtual Assistant can profoundly transform the dynamics of a healthcare practice. By entrusting administrative responsibilities such as scheduling appointments, managing patient communications, and handling insurance paperwork, medical professionals can shift their focus back to the core of their practice: patient care.

This delegation not only streamlines office operations, making them more efficient and organized, but also allows healthcare providers to dedicate more time and attention to their patients.

As a result, patients receive better, more personalized care, which is fundamental to improving patient outcomes and satisfaction. Furthermore, this approach can contribute to a more balanced work environment, reducing burnout among medical staff and fostering a more patient-centric approach to healthcare.

Empower Your Practice with Expert Assistance

Our Medical Virtual Assistants take on a range of routine yet essential tasks, allowing you and your medical staff to focus on what truly matters – patient care. Here’s how our MVAs can assist:

Live Virtual Scribing: Capture every crucial detail during patient visits without losing the human touch.

Patient Communications: Our MVAs efficiently handle phone, email, and video interactions, ensuring every patient feels heard and valued.

Inquiries & Information Gathering: Whether it’s answering questions about services or collecting medical and insurance information, our MVAs do it with precision and empathy.

Appointment Management: From scheduling to reminders, our MVAs keep your calendar streamlined.

Record Keeping: Updating patient charts and records is done with utmost accuracy and confidentiality.

Research & Administrative Support: Whether it’s medical research or managing back-office tasks like faxing and filing, our MVAs handle these with expertise.

Lower Salaries, Not Standards

Cost-Effective Excellence

By hiring a Medical Virtual Assistant, you significantly reduce the overhead costs associated with full-time employees. Enjoy the benefits of top-tier talent at lower salary costs without compromising on the quality of work and patient services.

Improve Patient Satisfaction

Enhancing the Patient Experience

Our Medical Virtual Assistants are not just skilled in administration; they are trained in patient interaction and satisfaction. With more time to focus on your patients and less on administrative tasks, your practice can offer a higher level of care and attention, leading to improved patient satisfaction and loyalty.

Choose Excellence, Choose Hello Viki

At Hello Viki, we understand the unique challenges of the medical industry. Our Medical Virtual Assistants are the top 3% of talent, rigorously vetted and trained to meet the specific needs of your practice. Contact us today to learn how we can help transform your practice’s efficiency and patient care.